Refunds

The guarantee

If Ball Tracer is not what you wanted, ask for your money back within 14 days of buying it. You do not have to explain why, and you will not be argued with. The refund is the full amount you paid.

Check the requirements before you buy. If it still is not right for your footage or your computer, ask.

How to ask

Either route works:

• Email support.balltracerplugin@gmail.com from the address you bought with, or include the order reference from your receipt. A reply comes within 2 business days.
• Or go through Paddle.com Market Ltd, who processed the payment, at paddle.net. They can find your order from the email address or the order reference on your receipt.

Either way, Paddle makes the refund, and the money goes back to the card or account you paid with. How long it takes to appear is up to your bank, usually a few working days.

Your licence and download afterwards

Once the refund is approved, your key is revoked and the installer is removed from your account page. A download link made before then stops working too.

The plug-in finds out at its next licence check and goes back to marking every frame with the word TRIAL. Because the licence is cached on your computer so that it works offline, it may not notice for up to 30 days if it cannot reach the internet. That is said here plainly rather than pretended otherwise. Continuing to use it after a refund is not permitted by the licence terms.

In the EU, the EEA or the UK

You also have a statutory right to cancel a purchase made online, which Paddle's buyer terms describe. The guarantee above does not end when you download, install or activate Ball Tracer, so it is never shorter than that right, and nothing on this page reduces it. If you are unsure where you stand, ask. The answer will not be used to talk you out of a refund.

After the 14 days

A refund is no longer guaranteed. If the software is genuinely faulty, ask anyway: that is a different situation and it will be dealt with. Inside the 14 days any reason is enough, including a computer that turned out not to meet the requirements.

Chargebacks

Please ask for a refund before raising a chargeback with your bank. A chargeback revokes the key the same way a refund does, and it costs a fixed fee whichever way it is decided, which for a one-person product matters. Asking is faster, and inside the 14 days the answer is yes.